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Shipping Policy

Order Processing

Once we receive your order, we will send you a confirmation email, and then we process the order by confirming it is in stock and ready for shipment. If any of the items in your order are backordered, we will reach out to you via e-mail and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

Shipping times and shipping method will depend on the specific product and brand. You may be able to find this information on the product page for each product. If you would like a more accurate estimate of shipping times for your order, please contact us (912) 454-5781 or support@Tierhouse.com. Generally, smaller items can ship parcel service like UPS, and larger items may need scheduled delivery through freight services.

For Truck Freight shipments, delivery usually takes between 3 and 10 business days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

We will send tracking information for your order immediately when it becomes available. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. If you have any concerns, reach out to us at support@Tierhouse.com.