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Returned products must be sent back in its original packaging and contain every part it came with.
If your product comes damaged in any way please take photos and send it to info@Tierhouse.com , and we will gladly resolve the issue with the manufacturer on your behalf. Damaged goods must be reported within 7 days of delivery.
Some of our products are subject to a 20% restocking fee. Customers are responsible for return shipping and original shipping cost, even if the item was "free shipping". Products that come damaged are not subject to the restocking & shipping fee.
As a part of our Satisfaction Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost as long as reported within 7 days.