AOG WARRANTY INFORMATION
Lifetime warranty: cast stainless steel burners.
10-year warranty: other grill components.
3-year warranty: vaporizer panels.
1-year warranty: ignition systems and grill accessories
We're an American owned and operated business, and strive to provide customers the best experience for all home, lawn, decor and furniture needs. Here are some reasons TierHouse is your go-to for your next home addition:
We offer free shipping on 95% of the products we carry. That means you don't have to guess about shipping fees at checkout.
No Sales Tax (excl. TX)
The price you see on our website is what you pay. Yet another reason customers love shopping with us at TierHouse.
We have a 14-Day Return Policy on all products, so you never have to worry about your purchases.
Price Match Guarantee
We strive for the lowest prices online for all of our home decor and furniture offerings. If you find a product elsewhere at a lower price, we will match it!
Dedicated Customer Support
Our dedicated team of home and garden specialists are available to help you. Chat with us by phone, email or live chat!
As an e-commerce store, we ship directly from our wholesalers' warehouses, which means we can pass the savings directly to our customers.
We're an authorized dealer for all our brands, meaning you get the full manufacturer's warranty on all products.
Fast Order Handling
Orders are usually dispatched within 2 business days. You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.
Our online store uses the highest-standard SSL Encryption on all our pages, content and data to keep you safe.
Once we receive your order, we will send you a confirmation email, and then we process the order by confirming it is in stock and ready for shipment. If any of the items in your order are backordered, we will reach out to you via e-mail and you may choose to either wait or receive a 100% refund.
Please allow 1-3 days for processing your order.
Shipping times and shipping method will depend on the specific product and brand. You may be able to find this information on the product page for each product. If you would like a more accurate estimate of shipping times for your order, please contact us (912) 454-5781 or support@Tierhouse.com. Generally, smaller items can ship parcel service like UPS, and larger items may need scheduled delivery through freight services.
For Truck Freight shipments, delivery usually takes between 3 and 10 business days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
We will send tracking information for your order immediately when it becomes available. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. If you have any concerns, reach out to us at support@Tierhouse.com.
If your products are damaged or defective, please take photos and send them to firstname.lastname@example.org within 14 days, and we will coordinate with the manufacturer to resolve the issue. Customers will not be subject to any costs for damaged/defective returns.
As for non-damaged/defective returns, we accept returns up to 14 days of the item being delivered on most products (for example, made-to-order items cannot be returned). Customers are responsible for shipping costs associated with the return, as well as a restocking fee on some products up to 25% of the purchase price. If you would like to make a return after the 14-day period, it may be accepted on a case-by-case basis.
Cancellations are accepted only for back-ordered products. Generally orders will ship from the manufacturer very quickly, so we cannot process cancellations.
Talk with one of our trusted appliance experts today!